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Shipping Policy

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Shipping Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific shipping policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Shipping Policy.

Shipping Policy - the basics

Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible scenarios that may occur, and what happens in each and every case. 

 

A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.

What to include in the Shipping Policy

Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much, much more.

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336-257-4180

Reliantrvtech@gmail.com

Winston-Salem and surrounding areas.

17709369013

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Return Policy

RETURN & REFUND POLICY

Reliant RV Services LLC
Winston-Salem, North Carolina
Phone: 336-257-4180

1. Parts & Materials

Parts or materials purchased by Reliant RV Services LLC on behalf of a customer are subject to the manufacturer’s and supplier’s return policies.

  • Parts may only be returned if they are eligible under the supplier or manufacturer’s return policy.

  • A restocking fee may apply.

  • Special-order, custom-order, electrical, electronic, or installed parts may be non-returnable.

  • Any return shipping or supplier fees may be charged to the customer.

  • Refunds for returned parts will not be issued until Reliant RV Services LLC receives the refund or credit from the supplier.

2. Installed Parts

Once a part has been installed, it is generally non-returnable.

If an installed part is determined to be defective and is covered by the manufacturer’s warranty, Reliant RV Services LLC will assist with the warranty process as applicable. Warranty coverage is determined by the manufacturer and is not guaranteed by Reliant RV Services LLC unless specifically stated in writing.

3. Labor Charges

Labor charges are non-refundable once work has been performed.

If a customer cancels a scheduled service appointment after a technician has arrived or work has begun, the customer may be responsible for applicable diagnostic, travel, service-call, and labor charges.

4. Deposits & Special Orders

Deposits for special-order parts, custom work, or scheduled projects may be non-refundable once the parts have been ordered or work has been scheduled.

If a supplier permits cancellation or refund, any amount refunded to Reliant RV Services LLC will be passed along to the customer, less applicable fees or charges.

5. Warranty & Repair Issues

If a repair does not resolve the original issue, please contact Reliant RV Services LLC so the concern can be evaluated.

A return visit may be subject to additional diagnostic or labor charges if the issue is determined to be unrelated to the original repair, caused by another component, improper operation, customer modification, environmental conditions, or a pre-existing condition.

6. Customer-Supplied Parts

Reliant RV Services LLC does not guarantee customer-supplied parts.

Labor to install a customer-supplied part remains billable even if the part is defective, incorrect, incompatible, or fails after installation.

7. Refund Processing

Approved refunds will be processed using the original payment method whenever reasonably possible.

Refund processing times may vary depending on the payment provider, bank, or supplier.

Credit card processing fees may be non-refundable where permitted by applicable law.

8. How to Request a Return

To request a return, refund, or warranty evaluation, contact:

Reliant RV Services LLC
Phone: 336-257-4180

Please provide your invoice number, date of purchase/service, and a description of the issue.

9. Policy Changes

Reliant RV Services LLC reserves the right to update this Return & Refund Policy as necessary. The policy in effect at the time of purchase or service will generally apply.

Last Updated: September 12, 2026

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